Terms and Conditions

All purchases made from hydrotechcomputers.com.au are covered by the following terms and conditions. They contain the information regarding your legal rights and obligations, including exclusions and limitations that apply to you. When you place an order for any product from Hydrotech Computers (“hydrotechcomputers.com.au”), you (the “Customer / Consumer”) agree to be bound by the terms and conditions listed below. You and hydrotechcomputers.com.au agree that the following are the exclusive terms governing the sales transactions between hydrotechcomputers.com.au and the Customer.

Conditions of Use

This Standard Terms and Conditions Agreement (“Agreement”) contains the terms and conditions that apply to any order, purchase, receipt, delivery or use of any products from Hydrotech Computers, or any of its subsidiaries or affiliates (collectively, “Hydrotech Computers “). By accepting delivery of the product purchased from Hydrotech Computers and described on your invoice, you agree to be bound by and accept the following terms and conditions. Any attempt to alter, supplement or amend this document or to enter an order for product (s) that is subject to additional or altered terms and conditions will be null and void, unless otherwise agreed to in a written agreement signed by both you Hydrotech Computers. These terms and conditions are subject to change without prior written notice at any time, in Hydrotech Computers’s sole discretion.

Definitions

“We”, “us” and/or “our” means Hydrotech Computers (www.hydrotechcomputers.com.au).

“You” or “your” means the individual or entity named on the invoice.

Payment Terms

Orders; Interest. Advertised prices are in Australian Dollars and, unless otherwise noted, exclude shipping, handling and any taxes that may be imposed by the legal authority that governs the jurisdiction in which you reside. Terms of payment are within Hydrotech Computers’s sole discretion, and unless otherwise agreed to in writing by Hydrotech Computers, payment must be received by Hydrotech Computers before Hydrotech Computers’s acceptance of an order. Hydrotech Computers may invoice parts of an order separately. You agree to pay interest on all past-due sums at the highest rate allowed by law.

Duties/Taxes

Unless otherwise indicated on the face of the invoice, you are responsible for paying all duties and taxes associated with your order. Only hydrotechcomputers.com.au’s site has 10 Percent Australian GST included in the website price. If your destination country is other than Australia, You are responsible for paying all duties and taxes associated with your order.

Shipping and Title

Hydrotech Computers will arrange to ship the product(s) you purchase to you. Title to the product(s) passes to you when Hydrotech Computers delivers it to the carrier and risk of loss passes to you when the shipper delivers product(s) to the address you designate. Title to software remains with the licensor of the software. Your use of software is subject to license agreements applicable to the software. You must notify Hydrotech Computers of missing or damaged items in your order within five (5) days after you receive your product.

Cancellation

Upon receiving an order, we immediately begin processing the order. As every PC we sell is customisable (or made-to-order), this includes ordering stock, committing staffing resources, administrative work, and other related procedures, all of which represent a cost to our business. Therefore once an order is placed we cannot accept a cancellation and offer a full refund, be it for change of mind or any other reason, without cost. We strongly recommend you consider this cancellation policy carefully before finalising your purchase, as it is not negotiable. Cancellations can be handled in two ways:

1) Order cancelled and refund issued, minus a 25% restocking fee.

2) Order cancelled and a credit for the full amount provided, in the form of a coupon code to use on our website at any other time. This can be used in one full amount or multiple partial amounts.

Returns

We do not normally give refunds or exchanges if you simply change your mind, purchased the wrong product, already knew of a fault in a product or we specifically advised you of a fault in a product, damage a product after purchase due to alterations not performed by us, damage the product due to unusual or non-recommended use, damage the product by any means where the damage is outside of our control, or when no proof of purchase is provided.

To request/submit a Refund, Return, Warranty, & Consumer Guarantee Claim, please email us at hydrotechcomputers@gmail.com. Please note, that if the product is deemed NO FAULT FOUND for any warranty or consumer guarantee claim, a service fee up to $50 with any additional shipping charges may be applied; and any inspection or rejection fees by the relevant authorised service centre may also be applied. If a product is found to have been supplied to you in full compliance of Australian Consumer Law, we may require you to pay all costs associated with returning the item to you.

To be eligible for a Refund, Return, Warranty, & Consumer Guarantee Claim, you must:

• If manufacturer’s warranty applies, carefully review the details of said warranty and ensure that you comply with the terms and conditions of the manufacturer’s warranty. Hydrotech Computers will not accept responsibility of non-compliance with the manufacturer warranty.
• Report the details of the fault and return the good to Hydrotech Computers (via post or courier)
• Provide proof of purchase when returning the goods
• Stop using the faulty item
• Ensure that reasonable care is taken while the goods are in your possession
• Be sure that you did not cause the fault; i.e. the fault was not caused by the product being used in a non-recommended way. Such a use may be noted in the manufacturer’s warranty as rendering the manufacturer’s warranty void.
• The product must not be lost, destroyed, or disposed of. There needs to be proof that the product has failed.
• Not have reduced value by delay on the customer’s part. Please bring all faults to our attention as soon as they occur.

Hydrotech Computers reserves the right to reject a return, refund, warranty claim, or consumer guarantee claim if:

• The customer changes their mind. This includes and is not limited to if the customer no longer requires the goods, if it was a gift that was unsuitable, or if the product was found cheaper somewhere else.
• Consumers cause fault of the item in a way considered to be abnormal. Please check the manufacturer’s warranty to see if misuse has rendered the warranty to be void, or results from a use that you wouldn’t reasonable expect the product to perform
• Consumers damage the product where the damage is caused by any factor out of Hydrotech Computers’s control
• Consumers damage the product by making alterations not performed by us
• Consumers are unable to provide a proof of purchase (tax invoice)
• Consumers are responsible for damaging the goods by not following care instructions or by exercising reasonable care of the item.

Restocking

In some specific circumstances, we are able to offer our customers with a conditional courtesy return if the consumers want to exchange the incorrectly purchased product provided

• The customer notifies Hydrotech Computers within 5 days of receipt of the delivery of the product
• Products are not opened and in pristine, re-sellable condition including all manuals, cables, accessories, and packaging included with the product.
• Customer accepts a 20% minimum restocking fee of the purchase price
• We may reject the return upon inspecting the condition of the product and will return the product to the customer at the customer’s expense if the product is not in unopened

Acceptance of these returns are at the discretion of Hydrotech Computers.

Handling Times

All PCs are subject to estimated handling times in business days (regular working hours from Monday to Friday), which are stated in various locations on our website. These are estimates only. No guarantee is made as to the handling time of any one order, unless specifically stated on the product listing on our website. Under no circumstances will we offer financial or other compensation for any PC whose shipping date exceeds the handling time estimate stated on our website.

Returning goods to Hydrotech Computers

We do not take responsibility for any goods damaged or lost in transit when the customer sends the product back to us for warranty, repair, or return. If the item is damaged in transit, the warranty may be void. If you are unsure of the packing required for safe return of the item, please contact us. Shipping fees will be covered by Hydrotech Computers for any computer that arrives damaged from freight or any computer that is Dead on Arrival (DOA). Any DOA (Dead on Arrival) items received will be replaced, repaired, or refunded. The DOA claim must be made within 7 business days of receiving the item. Some charges may be reimbursed by Hydrotech Computers to the consumer where it is entitled by law to have those reimbursements. Please note that all warranty, refund, repair, and consumer entitlement claims are processed in the order that they are received.

All PC systems are covered by a one year warranty (from date of purchase). If your PC is faulty during this period, you can return it to us for repair (shipping fees may apply). Hydrotech Computers has a 12 Month Return-to-base Warranty for all computers purchased, starting from the date of purchase. Our technicians may take up to 14 business days to complete any return-to-base warranty claims. Products made from other manufacturers will have their own warranty information regarding faults/repairs. Please check with the manufacturer for any warranty return information. We may advise that your warranty will need to be processed through the manufacturer as they will be better positioned to process their warranty claims for repair or replacement.

Disclaimer of Warranties

There are no warranties for software or services. Hydrotech Computers makes no warranties, express or implied, expcept those stated in this section and in Hydrotech Computers’s applicable warranty statement in effect on the date of the invoice. Any such warranties will be effective during the relevant period, and Hydrotech Computers will be obligated to honour any such warranties only upon Hydrotech Computers’s receipt of payment in full for the item to be warranted.

Software

All software is provided subject to the license agreement that is part of the package you receive from Hydrotech Computers. You agree to be bound by the license agreement once the package is opened or its seal is broken. Hydrotech Computers does not warrant any software under this Agreement. Warranties, if any, for the software are contained in the license agreement that governs its purchase and use.

Manufacturer’s Warranty

Hydrotech Computers is not a manufacturer or authorized service centre. It is highly recommended that a customer contacts the product’s manufacturer’s technical support directly for any troubleshooting or technical support advice before you return the product to us for a warranty claim. Some of these manufacturer provided support services are free and will be able to provide you the expert technical support to resolve your issue. This can assist with expediting the process with warranty claims with the manufacturer and Hydrotech Computers. Hydrotech Computers cannot apply for a warranty claim on the customer’s behalf with a manufacturer due to the Privacy Act. If directed by the manufacturer to return the product back to us, please lodge a warranty request to hydrotechcomputers@gmail.com

Physical Alteration by End User

Unless specifically approved by or under instruction from an authorised Hydrotech Computers representative, physically altering the hardware of the PC in any way may adversely affect your warranty. Physical alteration includes, but is not limited to, adding or removing components, changing the ports into which cables or components are plugged into from their original configuration, modifying any BIOS or system settings, and transferring components out of the case and reinstalling them at a later date. If, in the course of a claim under Warranty, evidence of physical alteration is found, and that physical alteration is deemed at our sole discretion to be the cause of, or contributing to, the warranty claim, we reserve the right to deny the claim or seek payment to further repair or restore the PC to working order. If payment is requested, no Warranty repair work shall be undertaken until payment is received in full.

Unauthorised Repair

There are currently no authorised repair centres in Australia. The customer must not, under any circumstances unless specifically approved by or under instruction from an authorised Hydrotech Computers representative, take a PC to an unauthorised repair centre for repair. All Warranty Claims must be processed by us, directly. Under no circumstances will we reimburse any money paid by a customer to an unauthorised repair centre for the repair of their PC. Physical Alteration by an unauthorised repair centre may have identical effects on warranty as Physical Alteration by End User outlined in the previous paragraph.

Hydrotech Computers PCs

Hydrotech Computers continually upgrades and revises its products and service offerings. Hydrotech Computers may revise and discontinue products at any time without prior notice to customers. Hydrotech Computers will ship products that have the functionality and performance of the products ordered, but changes between what is shipped and what is described in a specification sheet are possible. The parts and assemblies used in building Hydrotech Computers products are selected from new and equivalent-to new parts and assemblies in accordance with industry practices. Spare parts may be new or reconditioned. The quoted Hydrotech Computers SKU numbers for Hydrotech Computers -branded hardware products are of the quality specified by Hydrotech Computers on its website and conform in all material respects with the Hydrotech Computers product specification current on the date such products were shipped.

Software and Peripherals

Any warranty and technical support provided on third-party products offered by Hydrotech Computers, such as computer monitors, speakers and other peripheral devices, as well as software, are provided by the original manufacturer and not by Hydrotech Computers. The warranties and technical support offered by such manufacturers may vary from product to product. Hydrotech Computers -branded software and peripheral devices carry the same warranty terms as those described in Warranties Sections above.

Limitation of Liability

HYDROTECH COMPUTERS DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE, OR THE PROVISION OF SERVICES AND SUPPORT. HYDROTECH COMPUTERS WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN. YOU AGREE THAT FOR ANY LIABILTY RELATED TO THE PURCHASE OF PRODUCTS OR SERVICES BUNDLED WITH THE PRODUCTS, HYDROTECH COMPUTERS IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT YOU PAID FOR THE PURCHASE GOVERNED BY THIS AGREEMENT.

Miscellaneous Provisions

You will not register or use any Internet domain name that contains a Hydrotech Computers trademark or trade name (www.hydrotechcomputers.com.au) in whole or in part or any other name that is confusingly similar thereto. The section headings used herein are for convenience of reference only and do not form a part of these terms and conditions, and no construction or inference shall be derived therefrom. If any term of this Agreement is found by a court of competent jurisdiction to be unenforceable, the enforceability of the remaining provisions shall not be affected or impaired. This Agreement and any sales thereunder shall be governed by the laws of Australia/New Zealand, without regard to conflicts of laws principles.

Trademark

You will not register or use any Internet domain name that contains a Hydrotech Computers trademark or trade name in whole or part or any other name that is confusingly similar.

Product Information Policies

Price Protection

Hydrotech Computers’s website is updated frequently to ensure that listings reflect correct pricing and the latest products. At the time you make a purchase you agree to the listed price. The listed price is subject to change. We reserve the right to make corrections and changes to prices, products, and specifications without notice due to errors arising from misprints, technical, and human errors.

Product Images and other Images

All product images on Hydrotech Computers’s website may vary from the actual product. All typographical errors are subject to correction. Please note that these images are only to be used as a point of reference and do not reflect, in any way, the actual product.

Product Descriptions and Specifications

At Hydrotech Computers, we strive to ensure that every product description is accurate. However specifications, features, documents, and graphics may contain technical inaccuracies or typographical errors. If an error is made or a product is listed at an incorrect price, we will correct the error as soon as possible.

Product Availability

Product availability is subject to change at any time. Stock showing as available at time of ordering may sell out and be on backorder. We will fulfil your order as soon as possible and will notify you or update item status with an ETA when possible.

Shopping Networks

We do not accept any responsibility for errors made by companies such as Shopping.com, Myshopping, GetPrice, etc. In these circumstances it is the end user’s responsibility to ensure what they are ordering is correct. If you have any questions about a product, please contact us at hydrotechcomputers@gmail.com. Please note that we do not refund or exchange for any incorrect purchases.

Other Policies

Governing Law and Jurisdiction

Any dispute arising out of or related to these Terms and Conditions or the sales transaction between Hydrotech Computers and the customer shall be governed by the laws of South Australia or as defined by the Australian Consumer Law.

Severability

If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable law.

Waiver

The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party’s right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.

Limitation of Liability

Subject to ‘Competition and Consumer Act’ set out below our total liability with respect to any statutory guarantees (as that term is defined in the Competition and Consumer Act 2010 (Cth) (“CCA”)) when a problem with a product purchased by a consumer is major is limited to:

1. payment to the consumer of the cost of purchasing the goods; or
2. replacement of the goods or the supply of equivalent goods; or
3. payment of an amount equivalent to any drop in value of the goods as a result of the major failure.

Subject to ‘Competition and Consumer Act’ set out below our total liability with respect to any statutory guarantee owed to a consumer when a problem with a product purchased by a consumer from us is minor is limited, at our option to:

1. the replacement of the goods; or
2. the repair of the goods; or
3. the payment of the cost or replacing the goods or of acquiring equivalent goods.

All express or implied representations, conditions, statutory guarantees, warranties and provisions (whether based on statute, common law or otherwise) relating to these terms and conditions, that are not contained in it, are excluded to the fullest extent permitted by law.

Competition and Consumer Act

Nothing in this document excludes, restricts or modifies any condition, warranty, statutory guarantee, right or remedy, implied or imposed by common law, statute or regulation which cannot be lawfully excluded, restricted or modified, which may include the Competition and Consumer Act 2010 (Cth) and corresponding provisions and relevant laws containing implied terms and/or statutory guarantees which operate to protect the purchasers of goods and services in various circumstances.